When using German national numbers (+49 32) with Aircall, you must follow specific regulations under the German Telecommunications Act (TKG). These rules ensure that customers are informed about call costs and that national numbers are not used for waiting loops or other automated call-handling processes.

Regulatory requirements

According to the TKG, any company using German national numbers for customer service must clearly communicate applicable call charges. The maximum allowable charge is 0.09 EUR per minute.

In addition, these numbers cannot be used for waiting loops or on-hold situations. Calls must connect directly to a user without any intermediate processes.

Important: German national numbers (+49 32) must not be used for holding queues, IVR menus, greeting messages, waiting musik or any other Smartflow widgets.

Conditions for using German national numbers

To remain compliant with German regulations, please make sure that:

  1. You clearly display or state the maximum applicable charge (0.09 EUR per minute).
  2. No waiting loops or on-hold scenarios are used.
  3. Calls connect directly to a user without any Smartflow widgets or IVR settings.
Tip: If your workflow requires IVR menus, holding queues, greeting messages, or any other Smartflow features, use a German local, mobile, or toll-free number instead. Learn more about number types.