Some users within the APAC region may hear an audio message that asks `To connect your call, press [number]`, and when that requested key is pressed, the call is then connected.
This audio message is an anti-spam mechanism implemented by one of the local destination (receiving) carriers of a call (and not an Aircall provider).
This issue does not impact all outbound calls, but rather from numbers that the receiving carrier considers to be spam calls. To avoid having their outbound numbers flagged, customers are encouraged to maintain healthy outbound call practices, including balanced call volume, successful connection rates, and moderate call durations. For more information, please visit What Is an Outbound Call: Call Center Best Practices.