When making calls, you may notice that the displayed city name for your phone number might not correspond to the city you’re based out of. This is due to the area code in your phone number.
This feature is primarily determined by the callee’s devices in use (Apple or Android). This document aims to clarify how the caller ID city display works and address some of the questions you may have.
How does it work?
Area code-based city display
- Area code assignment: Each area code is linked to a geographic region, which typically corresponds to a city, county, or region. When a call is made, the area code of the caller's phone number is used to determine the area that is displayed on the device receiving the call.
- Device-specific features: Both Apple and Android phones use this area code information to generate the caller ID’s location display. This means that the city shown may not always reflect the caller’s actual location, especially if you are using a different number or have moved.
What does it look like?
Please note that the screenshots above may not reflect exactly what you see on your Android or iOS phone, as the call view may vary depending on your device's operating system version.
How can I make sure my number reflects the location I’m based out of?
If you're looking to request a phone number with a specific area code, we’re happy to assist!
Simply let us know the area code you'd like, and we’ll do our best to accommodate your request. While availability may vary depending on the region and current inventory, we will work to provide you with a number that fits your preferences as closely as possible.
In addition to choosing your preferred area code, you can enhance your outbound calls by using third-party services like Hiya or Truecaller, which offer advanced call branding and tailored features. With these services, you can personalize your caller ID, display your business name, and even add a custom message to help increase the likelihood that your calls are answered. These services allow you to create a more professional and recognizable presence for your business, ensuring your calls stand out and are more likely to be engaged with. By combining a specific area code with a tailored calling experience, you can further strengthen your communication efforts and build trust with your contacts.
Please note that while we support the use of third-party services to enhance your calling experience, we are not affiliated with these services and cannot guarantee their functionality or performance. We recommend researching and testing the service to ensure it meets your needs before relying on it for business purposes.