Aircall takes the security of its customers to heart and wants to ensure you have all the necessary tools and guidance to protect your account from potential attacks by malicious third parties.
As a reminder, our terms and conditions regarding account takeover are available here (section 3, article 2).
Tips to secure your account
*Enable Two-Factor Authentication (2FA) & use Google Sign-In:
Require a second form of authentication, such as a code sent to your phone or an authenticator app, to access your account. This adds an extra layer of security.
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* if the option is available for your user type.
Use Strong, Unique Passwords:
Make sure your password is complex by combining letters, numbers, and symbols. Avoid easily guessable information such as birthdays or simple sequences. Do not share your login details, and refrain from using the same credentials and password across different websites.
See our article:
Monitor Account Activity:
Regularly review your account activity and billing history for any unusual patterns. Unauthorized usage spikes can signal potential fraud.
How Aircall Protects Your Account
Aircall has dedicated teams and advanced systems working to protect your account from unauthorized access as well as a dedicated team to prevent Fraud.
See our article:
See our Account takeover ATO Whitepaper (attached at the bottom of this article)
Limit Access and Permissions:
Only grant access to essential team members. For users with access, ensure they have the correct role permissions to limit what they can modify in your account.
See our articles:
In addition, change your password(s) immediately after any suspected security breach, and avoid reusing passwords across different platforms. Likewise, API keys should be stored securely and must not be shared through unsecured channels.
See our article:
Be Cautious with Public Wi-Fi: Avoid accessing your account over public Wi-Fi networks. Use a trusted VPN if necfessary, such as one provided by your organization or a reputable service.
Be Cautious of Phishing Attacks:
Never click on suspicious links or download attachments from unknown sources. Always verify the sender before entering any login credentials.
See our article:
Regular Security Awareness Training:
Educate your team about common security threats, such as phishing, and how to recognize suspicious activity. A well-informed team is less likely to fall victim to attacks.
Contact Support Immediately if Suspicious Activity is Detected:
If you notice any irregularities, reach out to Aircall’s support team right away to prevent further unauthorized access.
See our article:
How to contact Aircall?
If you believe your account has been compromised, please reach out to our customer support team through our portal, and they will assist you in securing your account.