⚠️ A progressive roll-out is underway. You’ll be informed when it’s time for your company to transition.
You might need to finish some work after you finish a call with a customer. Aircall's Wrap-up time feature is a great way to ensure that you have enough time to complete these tasks before you receive another call.
When you establish a wrap-up time on your user, you will not be able to receive a new incoming call until either the time has been completed or you end it manually before the timeout.
⚠️ Please note: the maximum time currently allowed for Wrap-up time is 59 minutes, 59 seconds. Should you need to be unavailable for longer, please make sure to set yourself as Unavailable.
How to set up wrap-up time in Aircall Workspace
- Open the Aircall Workspace
- Click on the User Icon located in the bottom left-hand corner of the Aircall Workspace
- Click on Settings and it will open a menu where you will have the option to change the Call Settings
- Select the amount of time you would like to reserve for completing your after-call work
- Click Save
How to set default availability following after-call work
In Call Settings, you can enable or disable the "Automatically end wrap-up upon completing after-call work" option.
- Enabled: After-call work validation immediately ends wrap-up and switches the user to Available, even if the timer hasn't expired
- Disabled: Wrap-up time continues until it expires, allowing users to prepare for the next call or switch to a different status, which will take effect once wrap-up ends
How to handle wrap-up
Once the setting is saved, the Wrap-up time will be applied automatically when you end a call. During Wrap-up time, a timer will be visible in the Wrap-up pop-in, displaying the remaining time before you become available to receive calls again.
During wrap-up time, you can add tags, notes, rate call quality, and include the contact in a Power Dialer session. Finally, you can choose to keep the conversation open or close it. Depending on the "Automatically end wrap-up" setting this action overrides or not the wrap-up time before the timeout.
The wrap-up pop-in can be minimized while remaining in wrap-up until the timer expires or is manually ended. After-call work can still be completed directly from the call bubble in the conversation thread.
⚠️ Please Note: Wrap-up time is triggered after any call (inbound or outbound) that lasts more than 5 seconds.