Please note that some images and information in this article may differ from what is seen in Aircall Workspace as we continue to improve it.
We are excited to introduce our latest breakthrough that will change the way you use and experience Aircall. This isn’t just an update; it’s a leap forward designed to elevate your productivity and performance. And this is just the beginning.
Aircall Workspace is a new interface for users to make & receive calls, send & receive text messages, gain context on previous conversations, create new contacts, and work collaboratively:
What can you expect?
Aircall Workspace is very much in beta, which means we are just getting started and your feedback is very important. If you've been invited to participate in our early access beta program then you may be contacted by the Aircall Product team asking for how your experience is going or to set up a quick chat to discuss your experience more deeply.
Benefits of Aircall Workspace:
Aircall Workspace is designed to help end users navigate customer conversations with greater clarity and confidence. We’ve introduced more room for moving effortlessly between inboxes, conversations, and customer context, all in one place.
- Fewer clicks to manage calls and texts organized around the customer
- Improved team collaboration, so everyone knows exactly what to do next
- Better customer conversations that are informed by context provided from integrations and AI
Using Aircall Workspace
Aircall Workspace is currently available to a limited group of beta participants. Once it has been activated for your account, you can access it in the following ways:
- Using the Chrome browser at https://workspace.aircall.io/
- Download Desktop App for Mac Intel
- Download Desktop App for Mac Apple Silicon
- Download Desktop App for Windows
You can still switch back to the current Aircall Phone web and desktop apps at any time. We recommend that you do not use both the Aircall Phone and Aircall Workspace at the same time.
What features are available?
- Make & receive calls:
- Send & receive text messages:
- View and filter past calls & messages via the Inbox page:
- And more!
Learn More
To learn more about Aircall Workspace, please visit Aircall Workspace FAQs