⚠️ A progressive roll-out is underway. You’ll be informed when it’s time for your company to transition.
In Aircall, various call control features are designed to make managing calls more intuitive and efficient. Each button in the call toolbar allows users to perform actions such as placing a call on hold, adding participants, or even tagging calls for future reference. Understanding how to use these controls will enable you to handle calls smoothly and improve overall call management.
Let's explore the different options that we can use during the call:
Mute: Turn off/on the microphone so the other party cannot hear you
Hold: Place the call on hold, temporarily pausing the conversation
Keypad: Open the dial pad to call another party
Record: Start or stop recording the call, capturing the conversation for later review. Remember that you need to activate recordings in the number to have this option available
Add to call: Add another participant(s), creating a conference call
Transfer: Transfer the current call to a teammate, external number, or team. You can transfer a call directly without speaking to the recipient (cold transfer), or select "Talk first" to provide context before completing the transfer (warm transfer)
- Tag & Notes: Add tag(s) and notes to the call to keep a trace of the context
- Hang up: End the call, disconnecting the line
- Voicemail drop: Drop a voicemail, if your recipient is not responding while handing out an outbound call. Drop a default voicemail or select the one from the list
- Open in floating window: Detach the call toolbar into a floating and movable window that remains on top of the app, offering additional flexibility. It can be used even when the app is minimized or running in the background (available only for the downloaded app)
- Aircall number used: Aircall number being used for the current call is available on hover
- Device Settings: Open audio and device setting for the call, allowing users to adjust microphone, speaker, and headset options
- Call Quality Indicators: You can check the status of your network while on a call with some call quality indicators - connection type and call quality level. Please note that packet loss, jitter, and latency are all taken into consideration when these indicators are shown in Aircall Workspace. Bandwidth is not taken into consideration