Within Aircall, agents will encounter specific audio messages when an outbound call fails to connect. These messages provide immediate clarity about the nature of the issue, helping agents quickly understand why a call didn't go through.
If the dialed number doesn't exist
Agents will hear, "The number you have dialed does not exist." This message typically occurs when the number is incorrect or not in service.
In cases where the number is invalid or has been blocked
The message will state, "The phone number you have dialed is not valid or has been blocked." This allows agents to recognize that the issue lies with the number itself, possibly due to formatting errors or restrictions on the number.
If the number is currently busy or unreachable for other reasons
Agents will hear, "The number you have dialed is currently unreachable. Please try again later."
Additionally, if a call fails under certain circumstances, agents might also hear a typical busy signal, indicating that the line is engaged.