If you wish to download Transcriptions via API, please note that this feature is accessible with the AI Assist add-on. The AI Assist API is specifically designed for customers who have purchased this add-on. Enabling this functionality grants you access to event endpoints such as Call Transcript, Call Summary, Key Topics, and Sentiment Analysis through Webhook or REST API.
⚠️ Please note: Call summaries, key topics, and sentiment analysis are only generated for Users with an assigned AI license.
You can find more information here:
https://developer.aircall.io/api-references/#retrieve-a-transcription
If you are interesting in acquiring the AI Assist add-on, you can purchase it or request a quote in the your Aircall dashboard.
⚠️ Please note that exporting call transcriptions is only possible via API. Currently, Aircall's Support Team is unable to provide call transcript exports for you.
Please note that at this time bulk exporting of call transcriptions via API is currently not supported. You are able to export individual transcripts via API as needed, but are currently unable to bulk export.