Boost Customer Satisfaction and Reduce Abandoned Calls!
Discover the benefits of a straightforward IVR setup! Learn how a simplified Interactive Voice Response (IVR) system can enhance customer experience, elevate CSAT scores, and streamline administration.
Key Benefits:
- Lower Wait Times
- Minimal Menu Navigation
- Efficient Team Directing
Configuration Steps:
- Business Hours Setup: Implement a singular time rule for your support team's operational hours (e.g. Monday to Friday, 8 am to 5 pm).
- Voicemail Configuration: Create voicemail messages for business hours and after-hours using the Text-to-Speech option.
- Support IVR Widget: Set up a keypad/IVR widget with clear instructions and options for app support, dashboard support, and billing support.
- Team Configuration: Attach respective teams to each branch and configure waiting times and ring settings to minimize missed calls.
- Generic Voicemail Message: Add a universal voicemail message for missed calls during business hours to ensure a prompt callback.
Benefits of Simplified IVR:
- Improved CSAT Scores
- Reduced Abandoned Calls
- Easy Maintenance and Adjustments
Follow this step-by-step guide to set up a simple, efficient IVR that can serve as a strong foundation for future scalability. 🚀