Smartflows widgets: The Time Rule widget

The Time Rule widget allows you to configure business hours for your phone number. Each set of business hours is represented as a branch, and each branch can have its own distinct call flow.

This widget helps ensure that incoming calls are routed correctly based on your operating hours, improving both customer experience and internal call handling efficiency.

Adding or removing business hours branches

You can add or delete business hours branches directly from the call flow canvas.
Hover over the dots between existing branches and click the “+” icon that appears to add a new one.

Common settings

The following settings apply to all branches of the Time Rule widget.

Time rule title (optional)

Set a name for the Time Rule widget to easily identify its purpose within your flow.
This is an optional setting, and your flow can still be published without a widget name.

Tip: Adding a descriptive title helps you recognize each widget’s function without having to open it.

Time zone

Specify the time zone for your business hours. This ensures calls are routed accurately and reports display correct time data.

Branch-level settings

Each branch in the Time Rule widget can have its own configuration.

Branch title and time slot

Set a name for the branch and define the days and hours that will direct calls through it. Although the default time slots use 30-second intervals, you can manually type exact times into the fields (for example, enter 13:45 for 1:45 PM).

You can also add multiple time slots within the same branch. For example:

• Monday to Friday: 9:00–18:00

• Saturday to Sunday: 10:00–14:00

If you prefer separate branches for different schedules, simply create a new branch and configure it independently.

Note: Calls received outside the configured time slots will automatically be routed through the At any other time branch.