- The Ring to (via API) widget is an advanced Smartflows feature that is available to all users on the Professional plan. This widget allows Admins to set up custom routing to an Aircall user, an Aircall team, or an internal or external number based on data stored in 3rd-party platforms, such as CRMs or help desks.
- For users who have IT resources or an implementation specialist who has experience working with APIs and JSON data exchange format, they can implement this widget themselves by leveraging the API documentation for their platform of choice. More information on the Ring to (via API) implementation is coming soon to the Aircall Developer Portal.
- For customers who are interested in this functionality but not familiar with the technical requirements, we recommend reaching out to our Professional Services team for a consultation.
📚 For more details on configuring the Ring to (via API) Widget, please visit: Smartflow - Ring to (via API) Technical Documentation