Recent contacts is a contacts feature available in your Aircall phone, from the Desktop or Mobile devices, and displays recently used contact information, for handy reuse.
How does it work
Information about your contact usage history is recorded when you use the App on your device. This triggers a record on that device that it is a recently used contact. When contact information is needed about this contact, it is retrieved from Aircall's services. The list of recent contacts, is device specific and not shared across devices.
When you visit the "People section" in Aircall Phone, the app fetches additional details about your recent contacts, such as their name, company, photo, and more, from the backend. These details are then displayed in the "recent contacts" list within the People section, making it easy for you to access the information you need.
When is a contact added to the Recent Contacts?
The list isn't fixed, and is dynamically updated based on your usage. The most common reasons are:
- Creating a new contact
- Accessing existing contact details
- Receiving a call from a Saved Contact
- initiating a call to a Saved Contact
- Sending an SMS to a Saved Contact
How many contacts can I store in the Recent Contacts List?
Aircall Phone can only store the 20 most recent contacts in your list. When a new contact is added, the oldest one is automatically removed to make room for the new entry.
What causes the recent contacts to be cleared?
Under some circumstances the recent contacts may be cleared. This includes the following activities:
- Switching Browsers: If you switch to a different web browser, your recent contacts list won't carry over. Each browser has its own local storage, so the data doesn't transfer between them.
- Manually Clearing Browser Cache: If you decide to clear your browser's cache manually, it will wipe out your recent contacts list as well.
- Uninstalling and Reinstalling the Desktop App: When you uninstall and then reinstall the Aircall Phone desktop app, your recent contacts list will also be reset.