When using Firewalls, Anti-Virus, or other content blockers, Aircall has some configuration recommendations.
We Recommend opening ports in your router/firewall/antivirus software to the following:
- TCP: 443, 3478, 5349, 10194
- UDP: from 10000 to 20000
Please also make sure to allow the following URLs and IP’s:
- *.aircall.io
- *.amazonaws.com
- *.twilio.com
- media.twiliocdn.com
- static.intercomcdn.com
- ws.pusherapp.com
- *.pusher.com
⚠️ Please note that the * covers all subdomains.
Media Server (RTP traffic)
| REGION | LOCATION |
Media Server IP Range |
Port Range |
| North America | US East Coast Virginia |
54.172.60.0/23 34.203.250.0/23 |
10000 to 20000 UDP |
| US West Coast Oregon | 54.244.51.0/24 | ||
| South America | São Paulo (Brazil) |
177.71.206.192/26 18.228.249.0/24 |
|
| Europe | Dublin (Ireland) |
54.171.127.192/26 52.215.127.0/24 |
|
| Frankfurt (Germany) |
35.156.191.128/25 3.122.181.0/24 |
||
| Asia | Tokyo (Japan) |
54.65.63.192/26 3.112.80.0/24 |
|
| Singapore |
54.169.127.128/26 3.1.77.0/24 |
||
| Oceania | Sydney (Australia) |
54.252.254.64/26 3.104.90.0/24 |
WebRTC Server (STUN & TURN traffic)
| REGION | LOCATION |
WebRTC Server IP Range |
Port Range |
| North America | US East Coast Virginia |
34.203.254.0/24 54.172.60.0/24 34.203.250.0/23 3.235.111.128/25 |
443 TCP & UDP 3478 TCP & UDP 5349 TCP 10000 to 60000 UDP |
| US West Coast Oregon |
34.216.110.128/27 54.244.51.0/24 44.234.69.0/25 |
||
| South America | São Paulo (Brazil) |
18.231.105.32/27 177.71.206.192/26 |
|
| Europe | Dublin (Ireland) |
52.215.253.0/26 54.171.127.192/26 52.215.127.0/24 3.249.63.128/25 |
|
| Frankfurt (Germany) |
52.59.186.0/27 18.195.48.224/27 18.156.18.128/25 |
||
| Asia | Tokyo (Japan) |
13.115.244.0/27 54.65.63.192/26 18.180.220.128/25 |
|
| Singapore |
13.229.255.0/27 54.169.127.128/26 18.141.157.128/25 |
||
| Oceania | Sydney (Australia) |
13.210.2.128/25 54.252.254.64/26 3.25.42.128/25 |
|
| India | India |
52.66.193.96/27 52.66.194.0/26 3.7.35.128/25 |
All of these Aircall domains are hosted on AWS (Amazon Web Services). You can find Amazon’s current public ranges by checking here. Amazon may change these ranges, and services could originate from any address in these ranges.
⚠️ Please note: Starting 5 December 2023 the media IPs and port ranges for SIP and Voice SDK calls in all regions will be updating to 168.86.128.0/18 and the UDP port range will be expanding to 10000-60000. You will need to update your network infrastructure to ensure that you have whitelisted the full IP and port ranges before the migration completes on 23 January 2024. Old IP and port ranges will no longer accept or send traffic after this date, but will need to be kept open in your infrastructure until that time. Failure to do so will result in one-way audio and dropped calls.