As a user of Aircall, it is important to understand why your phone numbers might be marked as spam by certain providers. This knowledge article aims to provide insights into the symptoms, causes, and potential solutions to address this issue. By identifying the underlying reasons behind the marking, you can take appropriate measures to ensure the smooth functioning of your business communication.
When your Aircall phone numbers are marked as spam, you may encounter the following symptoms:
- Call recipients see your number labelled as "spam" or "potential spam" on their caller ID or smartphone screens.
- Increased call rejections or a decrease in answer rates from recipients.
- Difficulty in connecting with customers, as your calls may be automatically blocked or sent to voicemail.
There are several potential causes for Aircall phone numbers being marked as spam. Here, you can find some common causes, but their are many factors to consider.
New Number Validation
A newly activated phone number may not have established a proven track record on the telecommunications network. Providers, to protect their users from spam and fraudulent activities, might mistakenly identify such numbers as spam. This is particularly relevant if your number has recently been assigned to you.
Previous Spam Activity
If a number was previously associated with spam or abusive behaviour, it might carry a negative reputation. Spammers may use a number extensively for a period and then return it to the telecommunications carrier. In such cases, it is advisable to request a new number from Aircall if you have only recently started using the affected number.
Outbound Calling Patterns
Excessive unsolicited outbound calling practices, such as making numerous calls in a short period or repeatedly dialing the same number, can trigger customers to flag your number as spam on their phones. It is essential to be mindful of your calling activities to avoid inadvertently being perceived as a spammer.
Lack of Business Association
If your phone number is not clearly associated with a business, it may be more likely to be marked as spam. Registering your number in online directories and displaying it on your website can help establish credibility and legitimacy for your phone number, assisting platforms like Google and Apple in recognising it as a legitimate business line.
To mitigate the issue of Aircall phone numbers being marked as spam, consider implementing the following solutions:
Number with poor reputation
If you have only recently recently started using a new phone number, you might want to consider swapping this for a new number that might have a better reputation. Aircall can't guarantee the reputation of a number, so it is worth keeping in mind that a new number may have the same issue until it becomes better recognised.
If you suspect a recently configured Aircall number was previously associated with spam, it is recommended to request a new number. This step eliminates the risk of carrying a tainted reputation and improves the likelihood of your calls being recognized as legitimate.
Responsible Calling Practices
Adopt responsible calling practices to avoid triggering spam alerts and the number being marked as spam. Ensure your calling activities are compliant with applicable laws and regulations, such as respecting "do not call" lists and time zone restrictions.
Establish a clear association between your phone number and your business by listing it in online directories and prominently displaying it on your website. This practice helps search engines and mobile platforms recognise your number as legitimate, reducing the chances of it being flagged as spam. This will take time to impact your phone number, but will help avoid it becoming marked as spam.
Understanding why Aircall phone numbers may be marked as spam is crucial for effective communication with customers. By recognising the symptoms, causes, and implementing appropriate solutions outlined in this article, you can proactively address this issue and maintain the reputation and reliability of your business phone numbers.
If you are interested in more details about the topics covered in this article please review: Why is My Number Displaying as Spam? which contains further details about spam callers.