Changing or resetting your password

You may need to change or reset your Aircall password for security reasons or if you’ve forgotten it. You can change your password directly in the Aircall Workspace or Aircall Phone (if you have not migrated yet) or reset it from the login page if you cannot sign in.

Changing your password from the Aircall Workspace or Aircall Phone

If you know your current password and want to update it, you can change it from your Desktop or Web application.

Steps:

1. Open the Aircall Desktop or Web application.
2. Click your User icon in the upper left-hand corner of the navigation bar.
3. Click your User name at the top of the menu.
4. Under Credentials, select Change.
5. You will receive an email confirmation.
6. In the email, click Change password.
7. Enter your New password, Confirm password, then click Change password.

Once you’ve successfully updated your password, you’ll be redirected to a confirmation page.

Important: The Aircall Customer Support team cannot reset or share passwords for security reasons.

Password requirements

Your password must meet the following criteria:

• At least 8 characters in length (maximum 99)
• At least 1 lowercase character (a–z)
• At least 1 uppercase character (A–Z)
• At least 1 number (0–9)
• At least 1 special character from the following list:
  ^ $ * . [ ] { } ( ) + ? - ' ! @ # % & / , > < ' : ; | _ ~
• Spaces are accepted within the password, but not at the beginning or end, and they do not count as special characters.

Resetting your password if you cannot log in

If you’ve forgotten your password, you can reset it directly from the Aircall Workspace or Aircall Phone login page.

Steps:

1. Open the Aircall Workspace or Aircall Phone (if you have not migrated yet) application.
2. Click Forgot password.
3. Enter the email address associated with your account and click Continue.
4. You’ll receive an email with a link to reset your password.

Follow the link and create a new password following the requirements above.

Note: If you don’t receive the reset email, review our guide on troubleshooting Aircall emails.

Password reset link redirects to the login page

If clicking the password reset link in your email takes you to the Aircall login page instead of the password reset page, the issue is likely caused by stored data in your browser.

This behavior is usually due to cached data or stored cookies that interfere with the password reset link. Try one of the following solutions:

Option 1: Use a private or incognito window

Steps:

1. Copy the password reset link from your email.
2. Open a new private or incognito window in your browser.
3. Paste the link and open it to access the password reset page.

Option 2: Clear your browser’s cookies and cache

Steps:

1. Open your browser settings.
2. Clear your browsing data, including cookies and cache.
3. Return to your email and click the password reset link again.

Tip: If the issue persists after trying these steps, try using a different browser or device to complete your password reset.