You may need to change or reset your password on your Aircall account for security purposes or simply because you forgot your password. If you know your old password and need to update it to a new one, you can easily change the password directly from the Aircall Phone.
Follow these steps to reset your password
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Open your Desktop or Web application
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Click on your User Icon in the upper left-hand corner of the navigation bar
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Click your User Name at the top
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Under Credentials, click on Change
- After clicking Change, you will be sent an email confirmation
- In the email you receive, click Change Password
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Enter a New password, Confirm password, then click Change password
Please note that the password requirements are:
- At least 8 characters in length, but no more than 99
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At least 1 lowercase character [a-z]
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At least 1 uppercase character [A-Z]
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At least 1 number [0-9]
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At least 1 of the following special characters: ^$*.[]{}()+?-'!@#%&/,><':;|_~`
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Spaces are accepted in the middle of the password, but not as a special character, leading character, or trailing character
Once you have changed your password, you will be redirected to a confirmation page:
Resetting your Password if you cannot log into the Phone
If you have forgotten the password to your Aircall account, you can reset it through the Aircall Phone login page. Here’s how:
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Open your Phone application
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Click on Forgot Password
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Enter the email address you used to register and click on Continue
You will now receive an email with a link to reset your password.
⚠️ Please note that for security reasons, the Support Team cannot reset and share passwords with you.
📚Learn more about signing into Aircall via Google accounts.
Having trouble receiving emails? Please see this guide on troubleshooting Aircall emails.
Having trouble when clicking the password reset link? Please visit Why is the password reset link leading me back to the login page?