Using a professional stereo headset with the Aircall Desktop and Web Application is the major key to a trusting relationship with great call quality. The steps below will guide you through setting up your personal headset on a Windows or Mac computer to achieve the crisp call quality everyone wants.
Set up your headset on Windows
- Plug the USB plug into the USB port, and make sure the USB plug is completely plugged into the USB port
- Double check the headset mute button
- Right-click the Speaker icon on the bottom right corner of your task tab, select Open Sound Settings
- Set the USB headset as the output device
- Set the USB headset as the input device
Some applications may take exclusive control of your audio devices when in use, meaning that Aircall is unable to send/receive sound for your calls. In order to prevent this:
- Search for "Control Panel" on your desktop
- In the Control Panel click on Sound
- Go to the Playback tab
- Disable the Playback devices you are not using
- Set your headset as Default Device
- Click Configure to test playback
- In the Advanced page, disable Exclusive Mode
- Switch to the Recording tab
- Disable the Recording devices you are not using
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Set your headset as Default Device
- Restart the Aircall application
Set up your headset on Mac
- Open your System Preferences and select Sound
- Select your headset from the sound Output list
- Select your headset from the sound Input list
- Restart the Aircall application
When you are done setting up your headset, make sure to configure/test it in Aircall.