Once you have downloaded and installed our Android app, the next step is to make sure that your settings are properly set up to use Aircall.

Allow Aircall settings

• Log in to your Android app.

• You will then see a Permissions window requesting access for the Microphone, Notifications, Phone, Run in background, Contacts, and Concurrent calls in order to configure your app.

The Microphone, Notification, Phone, and Run in background permissions are required to enable the app, while Contacts and Concurrent call permission are optional.

Permissions - Microphone

Aircall requires access to your microphone. In order to provide access, click the switch which will turn green.

Then you’ll be prompted to allow 'Aircall to record audio.'

In order to provide access, click “Allow”.

⚠️ Note: In Aircall, you can choose to activate or deactivate the call recording feature on each of your lines, but it’s important to allow your phone to activate this feature before you decide to enable or disable it on each of your lines.

Permissions - Notifications

Once notification permissions are enabled (mandatory for Android 13 or higher) and you launch the app for the first time, you will see something known as “persistent notification.' This is common for other Android apps, such as Whatsapp (when you are connected from Desktop).

When there are too many apps open on your mobile device, your system closes apps for various reasons (i.e. to save battery, optimize memory, etc.) which can prevent the app from ringing or cause delays.

In order to prevent that, we run a service to keep communication alive between your device and Aircall. This service will improve your use of Aircall. We will also display a user’s availability status as a valuable shortcut to open the app to quickly change it.

Permissions - Phone

The Phone permission is necessary for making and receiving calls in the Aircall app if you are on Android 12 or higher.

Permissions - Run in background

Aircall requires access to run in the background. This will allow you to stay connected and receive calls and notifications even when you’re not in the app.

In order to provide access, click the switch which will turn green.

Then you’ll be prompted to allow 'Let app always run in background.'

In order to provide access, make sure to click “Allow”.

Permissions - Contacts

Allowing contact permissions makes it easier to interact with the contacts stored on your Android device. It allows you to display the contact list from your personal device directly inside the Aircall app, and call your local device contacts using Aircall.

In order to provide access, click the switch which will turn green.

Accept the sharing contact permission when prompted by 'Allow Aircall to access your contacts' and click 'Allow.'

Please note: Local device contacts are not shared with your teammates.

*This is optional, and you can decide to allow permissions later after setting up your app.

Preferences - Contacts

If you wish to set up contact sharing after initial set up, you can navigate to Preferences > Privacy and Permissions

Then enable permissions for Contacts by clicking the switch which will turn green and accept the sharing contact permission.

Now you are ready to start using Aircall on your Android device! 🎉

⚠️ You will only receive these messages when you log into the Android App for the first time. If at any given time, the app detects that these settings are not correctly set up, the messages will pop up again.

Bluetooth Permissions

In order to use a Bluetooth device with the App, you will need to provide access to this permission on Android. To allow access, follow the steps below:

• Go to your Preferences > Privacy & Permissions

• Toggle the Bluetooth permission ON

• Select Allow from the Android notification options.

If you don’t do this from the settings, you’ll be asked to give this permission when trying to connect to a bluetooth device during a call.

Still in need of assistance? Please feel free to reach out to the Support Team and we will be happy to assist!