If you have too many missed or assigned calls in the To-Do section of your Phone, you can take advantage of using the Archive All button located at the top of the page.
By utilizing this feature, you’ll be able to mass archive anything showing up in this section so you can start with a clean slate.
Here’s what to do:
Open your Aircall Phone.
Click on the To-do section (lower left-hand corner of the Phone).
Click on Archive All icon.
A pop-up will appear asking you to confirm. Select Archive if you wish to proceed.
Your calls are now marked as Done and have now moved to the History section. 🎉
For bulk archiving using the iOS application, go to the To-do List and select Edit in the upper right-hand corner.
Next, choose the Select All and Archive buttons in the menu that appears at the bottom of the application.
For bulk archiving using the Android application, go to the To-do List.
Long-press one of the calls in the list to select and open the bar menu at the top.
Check the box in the top left corner to Select All.
Click on the Archive icon in the top left corner.
Next, you will be prompted to confirm the action. Select Archive to complete.
Still in need of assistance? Please feel free to reach out to the Support Team and we’ll be happy to assist!