When your Aircall connection encounters technical issues, the app provides real-time visual notifications to help you identify and troubleshoot call quality problems.

Note: Applicable apps: This feature is available in the Aircall Phone app (mobile) and Aircall Workspace. Visuals in this article primarily reflect the mobile app.

Notification appearance during a call

Aircall automatically displays a notification in the upper-left corner of the screen when it detects network quality issues such as high latency, packet loss, or jitter.

Aircall call screen showing quality issues with packet loss and increased latency alerts.

Status: Problem detected

  • Color: Yellow
  • Indicator: A warning icon with a short description of the issue

These notifications highlight network conditions that can affect your call quality:

  • High latency: Causes noticeable delays in conversation.
  • Packet loss: Results in dropped words or choppy audio.
  • Jitter: Leads to distorted or garbled sound.

Clicking the yellow tooltip provides more detailed information about the detected issue, such as “High Packet Loss Detected.”

Status: Issue resolved

Aircall active call screen showing no quality issues and caller details.
  • Color: Green
  • Update: The status will change to “resolved” or “no issues.”
  • Disappearance: The notification automatically disappears after the connection stabilizes.
Note: Temporary network fluctuations may cause brief alerts that disappear quickly. If the notification remains for an extended period, review your network connection or switch to a more stable network.

Reviewing post-call diagnostics

If a quality issue occurred during your call, you can review detailed diagnostic information after the call ends.

Steps:

  1. After hanging up, locate the Learn More button on the call summary screen.
  2. Select Learn More to open a dedicated diagnostics screen.
  3. Review detailed metrics such as latency, packet loss, or jitter values recorded during the call.
  4. Use the provided links for troubleshooting guidance on issues like firewall settings or high CPU usage.
Tip: If issues persist, take a screenshot of the diagnostic screen and share it with your IT administrator or network support team for faster resolution.