In Aircall, you can choose to activate or deactivate the call recording feature on each of your phone numbers. Activating this feature is a great way to ensure that you are meeting all your customer's needs and is equally a huge plus when it comes time for training new employees. You can choose to activate either inbound calls, outbound calls, or both. In order to activate this feature, you will need to make sure that you are an Aircall admin user.
⚠️ Prior to activation, please do ensure that call recording is legal in your country of residence.
How to activate the call recording feature
Log in to the Dashboard.
Select the number you would like to activate the call recording feature for. You can so do by searching for the number in the search bar on the right side of the screen.
Click on the Settings tab.
Under Settings, scroll down to Call recording.
Select the toggle button to enable/disable recording options for incoming and outgoing calls.
Once this feature is activated, it will affect all users or teams assigned to the call distribution of the line. Users who are assigned to phone numbers where the feature is enabled will be able to listen to all call recordings within the Phone application pertaining to that phone number.
📚 You can learn more about where this data is populated in our guide.
Recordings longer than 4 hours will not be saved
- Recordings shorter than 5 seconds will not be saved
Recordings from calls that have less than 2 participants will not be saved
Internal calls will not be recorded
Recordings will be assigned to the Aircall number the call was made/received on