With Aircall Workspace, you can easily make internal calls to teammates who also use Aircall.

Overview

Internal calls allow Aircall users to connect with teammates directly within the Aircall Workspace. These calls are free and do not appear in the Call History section.

Important: You must be assigned to at least one number before you can make internal calls.

Making an internal call

Follow these steps to start an internal call in Aircall Workspace.

Steps:

  1. Go to Aircall Workspace > Start conversation in the vertical menu.

  2. Type your teammate’s name in the search bar.

    • Alternatively, navigate to Contacts > Teammates to find and call an available teammate.

  3. Click to initiate the call.

If your teammate is unavailable, you will not be able to start the call.

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When the call begins, your toolbar with primary in-call actions will appear at the bottom of the screen.

Limitations of internal calls

Internal calls differ from standard Aircall calls in several ways. Keep the following restrictions in mind:

  • Calls are not recorded

  • Calls are not transferable

  • You cannot add notes

  • You cannot add tags

  • You cannot assign these calls

  • You can include a maximum of five participants in an internal call

Note: Parallel calling cannot be used with internal calls or calls between teammates.