Aircall offers a range of different phone number types that vary in capability and in cost. To check associated costs, please verify this directly with your Account Manager.
⚠️ Please also note that with the purchase of numbers, there are specific addresses and ID regulations that are required by our partner carriers in order to activate the number for use. You can refer to our guide on number compliance here.
🔗 To have an overview of numbers country coverage, please refer to this link.
Here is a brief overview of the types of numbers offered and their capabilities:
Geographic numbers are local numbers that are assigned to a specific geographic region. These numbers are typically used by local businesses.
National numbers are phone numbers that are not region-specific and are designed to be reachable from an entire country at the same cost. This type of number is quite common outside the US and Canada and is used for larger businesses that want to easily be reached from around the country. Since national phone numbers are not tied to a specific geographic location the geodata for a national number is listed as the country.
⚠️ Please note Australian National numbers are unable to make outbound calls for more information see here.
Toll-free numbers are numbers that are free of charge to call from the caller's side. Meaning, that the receiving party will pay charges on behalf of their customer to receive calls. Please note that toll-free numbers are only reachable from within the country they are located in and are only reachable from numbers with the same country prefix. In some cases, you may be able to extend the reachability (Canada & USA). Toll-free numbers are also available in ranges, most commonly as +1-800-XXX-XXXX, or 888, 866, etc.
⚠️ Please note Australian Toll Free numbers are unable to make outbound calls for more information see here.
Mobile numbers are assigned by country and in specific ranges so that they can be quickly identified apart from local numbers.
⚠️ Please note that mobile numbers are not available for every country and will need to be validated on a case-by-case basis.
Classic vs. IVR (Interactive Voice Response) Number
Speaking of number types, Aircall offers two different number classifications to choose from directly from the Dashboard. You can choose to set up the above number types as either a Classic or an IVR number.
So what is the difference? A classic number is a number where you can assign users or teams in a call distribution to answer calls.
An IVR number is a number that allows a pre-recorded voice to communicate via dial tones (DTMF) on your customer's keypad. For example, when you call a phone number and hear options such as “Please press 1 to speak to Sales, 2 to speak to Support…” and so on. The redirection numbers (the numbers that correspond to the options that your customer selects) are considered classic numbers.
⚠️ Please note that it is not possible to assign users and teams to the main IVR number to answer calls from.
💡 Complete your IVR number's configuration by following this guide