With Aircall's new User Availability statuses, you will have extra information when Users are away and not able to receive calls.
Knowing what other activities Users are engaged in is useful for:
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Real-time supervision: Admins can check in real-time the reason why users are unavailable and have an accurate vision of users' productivity.
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Reporting and resource management: Admins can analyze how much time users spend on other activities and better plan their availability.
Managing your Availability from the Phone
Changing your availability from the Phone is simple.
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Click on your user icon located in the top left-hand corner of the screen to open Settings.
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Below your profile name, you will find the availability options: Available, Automatic schedule, and Unavailable.
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When selecting Unavailable, you will additionally need to select from the unavailable reasons listed below:
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On a break
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Out for lunch
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In training
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Back office
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Other
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While you are unavailable, a banner will be displayed at the top of your Phone application indicating your status is unavailable and that you will not be able to receive any calls.
⚠️ Please note that this top banner appears only if you are on the Aircall desktop, web, or Android application. It is not currently implemented in the Aircall iOS app.
You can change your status to Available in three different ways:
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Click on 'I'm available' from the top banner.
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Open the Phone settings and click on Available.
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If you do not want to toggle between Available and Unavailable throughout the day manually, you can activate the Automatic Schedule. This setting allows you to pre-set your working hours so your phone will move from Available to Unavailable automatically
⚠️ Please note that when using Automatic Schedule, no unavailable reasons will be tracked as they are when a User manually changes their status to Unavailable.
User Availability from the Live Feed
The Live Feed feature in Aircall's Activity feed will include all availability statuses, and Admins will be able to have a clear idea of how many users are currently in each status. Information in the Live Feed is shown in real-time, meaning Admins will be able to track changes in availability as they happen.
⚠️ Please note that in each status section, users are ordered by the amount of time they have spent in that status (in descending order):
Reporting
The User activity+ page and User KPIs breakdown in the Monitoring+ page will include all user availability statuses, and allow you to analyze and extract reports of availability history.
- Log in to the Dashboard
- Under the Stats section, select User activity+
- Scroll down to see the % of time in each status and Work Time and Availability sections
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Under the Stats section, select Monitoring+
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Scroll down to see the User KPIs breakdown table
⚠️ Please note that you will need the Analytics+ package to access the User activity+ and Monitoring+ pages.
✅ If you are already a customer and interested in exploring Analytics+ please contact your Customer Success Manager to see if you qualify.
Aircall Phone: People section
While searching for teammates in the People section, you will see in which unavailability sub-status they are:
