Aircall will send important information regarding the app, updates, billing, and email notifications for account activity.
As an Aircall User, you must use an active and fully functional email address, allowing you to receive emails from people outside your company or organization.
In case you are not able to receive emails from Aircall, including password reset emails, please check the following:
Email spam filters:
-
If you do not see the email within a few minutes, check your spam folder or search your inbox for 'aircall.io'.
- Some email providers may automatically send these emails to specific folders like 'Social', 'Updates', 'Forums', or 'Promotions'. Make sure you check all the folders in your Inbox.
Email domain filters:
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If you do not receive the email within 10 minutes, reach out to your IT Team and ask them to verify that the Aircall domains are allowed and that no emails are being automatically filtered. These are the email addresses and domains used by Aircall:
- noreply@aircall.io
- team@aircall.io
- noreply@notify.aircall.io
- customeroperations-global@aircall.io
- aircall-support@aircall.io
- If your email service is hosted on a local server, check with your network provider to ensure there are no connectivity issues.
- Sometimes, the issue may be on your email provider’s end (e.g., Gmail, Yahoo, Outlook). Check their support pages to see if there are any ongoing outages or delivery issues.
- Your IT team may have SMTP filtering some domains/addresses.
In case you are able to receive Aircalls emails, but not able to accept invitations you may be looking for the following documentation: Error when accepting invitation email
Email inbox space:
- Ensure that your email inbox is not full, as this could prevent new messages from being delivered.
🔗 Here are some helpful resources provided by common email hosting servers:
If a new user you have added, did not receive the initial invite, you can resend the invitation after you've gone through these troubleshooting steps.