Aircall can send automated email notifications to keep you informed about account activity. The notifications you can receive depend on the role assigned to your user (Owner, Admin, Supervisor, or Agent).

Types of email notifications

The table below summarizes which notifications are available for each role.

Notification typeDescriptionRoles
VoicemailsReceive an email each time a voicemail is left on a number you are associated with. The email includes a link to the voicemail recording.Owner, Admin, Supervisor, Agent
Call assignmentsReceive an email when someone on your team assigns a call to you, so you can follow up even if your app is not open.Owner, Admin, Supervisor, Agent
Daily summary of calls to follow upReceive a list of missed calls and voicemails that have not yet been handled. Sent every day at 8:00 am UTC.Owner, Admin, Supervisor, Agent
InvoicesReceive a PDF version of your invoice every month.Owner only
Activity reportReceive a summary of call activity (inbound, outbound, total calls, and percentage of missed calls). Sent at 8:00 am UTC daily, or at 8:00 am UTC each Monday on a weekly or monthly basis, depending on your preference.Admin only
Disabled/Enabled WebhooksIf you have created and activated Webhooks on your Aircall account, receive an email when Webhooks are deactivated or reactivated by Aircall.Admin only
Note: For IVR numbers, only users who are included in the Call data and access list will receive voicemail email notifications. For more information, please see Enabling Your Number for Call and Data Access.

Managing email notifications in Aircall Workspace app for Desktop or Web

You can manage your own email notification preferences directly from the Aircall Workspace app for desktop or web.

Steps: View and enable email notifications in Aircall Workspace

  1. Open the Aircall Workspace Desktop or Web application.
  2. Click on Settings in the left-side menu.
  3. Select Notifications
  4. Navigate to the Email notifications section 
  5. Use the toggles to turn each email notification on or off as desired.

Changes are saved automatically.

image showing email notification settings in aircall workspace

Managing email notifications from the Aircall Dashboard

If you are an Admin or Supervisor, you can configure email notifications for yourself or for other users from the Aircall Dashboard.

Steps: View and enable email notifications from the Dashboard

  1. Go to Aircall Dashboard > Users and Teams > All users
  2. Select the user whose email notifications you want to change.
  3. Click the Notifications tab.

  4. Toggle each email notification on or off according to what you want that user to receive.

    Image showing email notifications settings in Aircall Dashboard

    For more information about notification settings, please see Managing Aircall Dashboard and Aircall Workspace notification settings.