Creating and editing tags is an easy way to identify and categorize calls. Once created, users can apply these tags to their calls, directly from the Aircall Phone Application.
⚠️ Please note: Tags can only be created and edited by Admins and Supervisors.
How to Create and Edit Tags
Log in to the Dashboard
Click on Call settings in the left-hand navigation menu
Select the Tags tab
Click on Add a tag
Label the new tag and select a tag color
Click on Confirm
To edit or delete a tag, click on the three dots on the right-hand side.
⚠️ Please note that it is not possible to arrange tags in alphabetical order nor bulk update or import them through the Dashboard.
Still in need of assistance? Please feel free to reach out to the Support Team and we will be happy to assist!