Aircall Workspace is a unified communication platform where calls, texts, CRM context, and AI insights are grouped by customer - enabling teams to manage conversations and collaborate efficiently in one place.

Benefits of Aircall Workspace

Aircall Workspace is designed to help end users navigate customer conversations with greater clarity and confidence. We’ve introduced more room for moving effortlessly between your inbox, conversations, and customer context, all in one place.

  • Use fewer clicks to manage multi-channel communications (calls and texts) that are organized around the customer
  • Improve team collaboration, so there’s more visibility about who’s doing what and what needs to be done next via the Inbox
  • Have better customer conversations that are informed by context provided from integrations and Aircall AI

Using Aircall Workspace

Aircall Workspace is available to all customers. Users with a Phone app account see an in-app banner prompting them to migrate to Aircall Workspace.

Using the Phone app and Aircall Workspace in parallel is not recommended, as some rules and processes may vary between the two apps, potentially leading to data inconsistencies.
We encourage users to transition to Aircall Workspace as soon as possible.

If you don’t have an account yet, you can access Aircall Workspace via Chrome browser at https://workspace.aircall.io/ or download the desktop application of Aircall Workspace for Mac or Windows.

What features are available?

  • Unified thread combining calls, voicemails, text messages, and status logs per customer.
  • Inbox with Conversations,Calls, and Messages views with new categories customizable via user’s Settings page.
    • View conversations by unread, open, assigned to you, unassigned, outbound, or all.
    • View calls by missed, voicemails, call back, follow up, or all.
    • View messages by SMS/MMS, WhatsApp, assigned to you, or all.
  • Notifications & counters
  • Inbox list sorting by newest or oldest conversations.
  • Bulk selection for actions including close / reopen / mark as read / unread / add to Power Dialer.

Prerequisites

Before using Aircall Workspace, ensure your device meets the following requirements.

Computer requirements

  • Operating system: 64-bit version of Windows 10 / Windows 11 or macOS 10.16+
  • Memory: Minimum 8 GB RAM
  • Processor: Intel i5 dual-core (12th gen, 2021) minimum, Apple M1 processors, or equivalent
  • Screen resolution: minimum is 1280×720 (HD) – Standard for lower-end laptops and entry-level monitors
Note: Microsoft Surface devices are compatible with the Aircall web app via Google Chrome. The desktop app is supported only on models released in 2012 or later. Older versions such as Surface RT (Windows 8) are not supported.
Important: - The Aircall Desktop Application is not supported on Linux or Chromebooks.
- The Aircall Web Application is not supported on iPad.
- The use of remote or virtual computers is not recommended for Aircall.

Web browser requirements

  • Supported browser: Google Chrome (most recent version)

For more information, visit: Device & Headset Recommendations

Tip: To explore Aircall Workspace in greater detail, visit the Aircall Workspace FAQs.