When it comes to loading familiar websites, cookies and caches come in real handy. Cookies are files that are created on your computer by websites that you have been to. These files are stored in your cache and help those pages load and run faster.
However, it is important to clear your cookies and cache from time to time so that you can have the most updated versions of websites and forms.
Keep in mind that after you have cleared your cookies, some pages may seem to load slower because all their images have to be loaded again.
⚠️ Additionally, website settings (like usernames and passwords) will be deleted, so be sure to have those stored in a safe place before clearing your cookies.
How to Clear Cookies & Cache
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Open your Google Chrome browser
- On your browser toolbar, click the three dots ⋮ in the top right, and then Delete Browsing Data
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In the Delete browsing data box, ensure the checkboxes for Cookies and other site data and Cached images and files have been checked
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Click the drop-down next to Time range to select the range of data to clear. Selecting All time will delete everything since you began using Chrome
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Click Delete data
Additionally, to avoid any cookies-related issues you can set up the option to automatically clear Aircall cookies when exiting your browser :
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Go to chrome://settings/
- Click on Privacy and security, and then Site settings
- Scroll down and click Additional content settings, and then On-device site data
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Add [*.]aircall.io to Always delete site data from your device when you close Chrome
How to Clear only Aircall Specific Cookies
By clearing only Aircall specific cookies, you will be able to retain information that you cannot when fully clearing your browser's cookies and cache, such as cookies for other webpages and your recent history. To clear only Aircall specific cookies for Aircall webpages (such as the Web app - phone.aircall.io, or the Dashboard - dashboard.aircall.io) please follow these steps:
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Open your Google Chrome Browser
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Go to the Aircall webpage you would like to clear your cookies for
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Click on the icon to the left side of the address bar
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Click on Cookies and site data
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Click Manage on-site device data
- Click the trash bin icon next to any Aircall related URLs (aircall.io, phone.aircall.io, dashboard.aircall.io, etc.)
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Click Done then reload your page