There are a few steps to follow when enabling your microphone permissions.
First, please ensure you have granted access to your microphone on your device.
For Chrome users on a Mac device:
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Go to your System Settings. Click Privacy & Security, then Microphone.
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Toggle on Google Chrome.
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When asked to restart your Chrome application please choose “Quit & Reopen”. If you happen to click “Later”, restart the application to make sure your microphone permissions are updated.
For Chrome users on a Windows device:
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Go to your Settings application. Click Privacy & Security, then Microphone.
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In the Microphone section, Toggle on “Let desktop apps access your microphone.”
When using Aircall with a CTI within an integration (i.e Salesforce), you will need to grant microphone permissions to the integration partner:
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Click the padlock icon in your browser’s address bar and toggle on microphone access.
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You can also go to Chrome Settings, then Privacy and Security, then Site settings, then Microphone.
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Toggle on “Sites can ask to use your microphone”
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Under “Allowed to use your microphone”, make sure the integration partner’s domain is on the list and your permissions will automatically update.
Still in need of assistance? Please feel free to reach out to the Support Team and we will be happy to assist!