This article explains how to configure a Yealink device for use with Aircall Workspace. You'll install Yealink USB Connect, connect your device, and select it in Aircall Workspace to get audio working correctly.

What you need

Before you begin, make sure you have the following:

Step 1: Install Yealink USB Connect

  1. Go to yealink.com/en/product-detail/usb-connect-management.
  2. Download the Yealink USB Connect application for your operating system (Windows or macOS).
  3. Install and launch the application.

Step 2: Connect your Yealink device

  1. Plug your Yealink device into a USB port on your computer.
  2. Yealink USB Connect will detect the device automatically and display it in the device list.
Yealink USB connect

Step 3: Check device status and update firmware

  1. In Yealink USB Connect, review the device status to confirm the device is recognised correctly.

    Device status in Yealink
  2. If a firmware update is available, follow the on-screen prompt to install it. Keeping firmware up to date ensures the best compatibility with Aircall Workspace.
Update in yealink

Step 4: Select the device in Aircall Workspace

  1. Open Aircall Workspace.
  2. Go to Settings > Audio settings.
  3. Select your Yealink device from the audio device list under Input and Output.
Audio settins in Aircall workspace

Step 5: Configure device settings in Yealink USB Connect

  1. In Yealink USB Connect, go to Device Settings.

  2. Enable Call Control with Softphone.

    Call control with softphone on

  3. Keep Headset Local Ringtone toggled off to avoid a double ringtone.

    Headset local ringtone off

  4. Go to Advanced Settings > Platforms and select UC.

    Platform UC in advanced settings
Tip: If you do not use Microsoft Teams as your softphone client, select the UC platform variant. It is certified for use with all leading UC platforms.