eSIMs (embedded SIMs) are digital SIM cards that let you use your Aircall French mobile number directly on a physical mobile device without needing a physical SIM card. This article explains what eSIMs are, what they include, and what to consider before getting started.

Important: eSIMs are currently available for French mobile numbers only.

How eSIMs fit into Aircall

An eSIM turns your mobile device into an additional endpoint for your Aircall number. This is what Aircall refers to as convergence: your number works across your native mobile device, Agent Workspace, and any CTI integration simultaneously.

All calls and SMS made or received via your eSIM are fully integrated with your Aircall account, including call recording, AI features, analytics, and CRM integrations.

What is included

eSIMs support the following Aircall features:

  • Call recording
  • Call history and KPIs
  • All Aircall integrations, including CRM and helpdesk tools
  • AI features, including transcription and summaries
  • Analytics and reporting
  • Coaching

The following features are not available for eSIM numbers:

  • International roaming
  • Data packages

When purchasing an eSIM add-on, you can choose from three data options:

  • 0 GB: voice and SMS only, no mobile data
  • 20 GB: voice, SMS, and 20 GB of mobile data
  • 50 GB: voice, SMS, and 50 GB of mobile data
Note: eSIM calls do not require an internet connection. You can make and receive Aircall calls without mobile data or Wi-Fi.

Requirements

Before purchasing or activating an eSIM, confirm the following:

  • The number must be a French mobile number
  • The agent's device must support eSIM technology
  • eSIMs are configured as direct numbers, meaning the number is assigned to one specific user and cannot be used with shared lines or team routing

eSIMs are available as a paid add-on to your Aircall license. See eSIM pricing for details.