Aircall Help Center | Samsung Mobile device optimization for Aircall

Samsung Mobile device optimization for Aircall

To ensure stable, high-quality Aircall performance on Samsung devices, you need to optimize Wi-Fi, cellular data, and battery settings to prevent call drops, missed calls, and audio issues.

Wi-Fi configuration (Local signal stability)

Recommendation	Action	Technical Rationale (VQ Impact)
Disable MAC Randomization	Action: In the office network's Wi-Fi settings, select the Device MAC instead of the Randomized MAC.	A stable MAC is required by the router to correctly apply QoS (Quality of Service) and prevent packet loss due to identification instability.
Force 5 GHz Connection	Action: If possible, connect the phone to the 5 GHz SSID (if the two bands are separated).	The 5 GHz band is less congested and essential for reducing jitter on real-time traffic (RTP).
Disable Native Wi-Fi Calling (VoWiFi)	Action: Ensure the carrier's native Wi-Fi Calling (VoWiFi) service is deactivated.	Prevents interface conflicts where the phone attempts to prioritize the carrier's service over Aircall's WebRTC connection.

Cellular data optimization

This section is crucial for managing network handoffs and 4G/5G connections.

Recommendation	Action	Technical Rationale (VQ Impact)
Disable Intelligent Wi-Fi Switching	Action: In Settings > Connections > Wi-Fi > Intelligent Wi-Fi, disable the option to switch to mobile data (or Adaptive Wi-Fi).	Prevents the phone from randomly switching to cellular data during a call upon slight Wi-Fi signal drops, which causes call interruptions (flapping).
Check Data Limits	Action: Ensure no Data Saver or Data Limit feature is active.	Prevents the operating system from throttling the bandwidth required for a continuous RTP voice stream when consumption limits are reached.

System and battery configuration (Application stability)

Aggressive power management by Android/One UI must be neutralized for Aircall.

Recommendation	Action	Technical Rationale (VQ Impact)
Disable Aircall Battery Optimization	Action: Go to Settings > Apps > Aircall > Battery. Set usage to Unrestricted (Don't Optimize).	Prevents the OS from "killing" or throttling the app in the background, ensuring the WebSocket connection (for incoming call notifications) remains active, reducing missed calls.
Reduce Aircall Audio Bitrate	Action: In Aircall's quality settings, set the audio bitrate to Low (16 Kbps). [KB Link]	Smaller RTP packets are more resilient, improving stability on unstable cellular (4G/5G) or micro-drop Wi-Fi connections.

Local troubleshooting

Reset Network Settings:
- Action: Execute a network settings reset (Settings > General Management > Reset > Reset network settings).
- Reason: Clears any potentially corrupted Wi-Fi, Bluetooth, or VPN configurations that could be affecting connectivity.