11-24-2025

New features

Authentication — Multi-Factor Authentication (MFA)

  • MFA is fully available on the Dashboard, Aircall Workspace, and mobile apps.

Aircall Workspace Desktop/CTI

  • Sidebar menu redesign: Improved vertical menu display that enables direct access to Conversations, Calls, and Messages from the sidebar.

Improvements

Stats — New Call History

In addition to UI updates, the Call History experience has been enhanced with improvements to export, filtering, and timezone handling.

  • Export updates: Export format is now CSV only. The export file has been cleaned with redundant columns removed. This may impact customer automations based on the CSV export. Please review the mapping file for details on export changes.
  • Simplified team filtering: Only one Teams filter is now available.
  • Routing logic configuration: The distinction between calls routed to a team versus users belonging to a team is now handled through a settings parameter, instead of two separate filters.
  • Timezone default: The default timezone is now the user’s timezone rather than UTC.
  • AI Voice Agent filtering: Filtering is simplified and centralized under Call Type.
    • Pure AI VA can be filtered using Inbound fully handled by AI Voice Agent.
    • Calls with AI VA involvement during the call journey can be filtered using Calls with AI Voice Agent.

Fixed bugs

Aircall Workspace Desktop/CTI

  • Voicemail playback: Voicemail messages now play in full and no longer stop after approximately 10 seconds.
  • Power Dialer contact visibility: Contact names now remain consistently visible throughout the calling session.
11-12-2025

New features

Aircall Workspace Desktop/CTI

  • Contact access & editing: Open and edit contacts in 1-click from any in-call view.
  • Copy/paste: 1-click copy of customer numbers from ringing, in-call, and post-call screens.

Improvements

AI Assist

  • AI insights available for AIVA calls
    Summaries, key topics, action items, and sentiment are now available for calls handled by AIVA. Works for pure AIVA calls and does not require an AI Assist license.
  • Call scoring automation with call tags
    Tag-based triggers apply scorecards automatically and re-evaluate rules whenever tags change (even after the call ends).
  • Public API for Custom Summaries
    Custom Summary API docs are public: Webhook: “Custom Summary Result Created.” Endpoint: “Retrieve a Custom Summary Result.”

Pipedrive

Stats

  • Analytics out of Looker for Essentials
    • CSV-only export with cleaned columns; 
    • Single Teams filter (routed-to-team vs. users-in-team as a setting); 
    • Default timezone, instead of UTC; 
    • Simplified AI VA filters in Call Type. 

Fixed bugs

Aircall Workspace

  • Insight card tooltip: Added tooltip to reveal full text when content is truncated.
  • Dark mode stability: App no longer switches to light mode when receiving an inbound call while using dark mode.
  • UI consistency: Colors, sizing, icons (e.g., dark mode layout, availability indicators) aligned.

Deprecations

  • monday.com — Deprecation of v1 integration
    With the new version released in August, v1 is planned for deprecation on January 31, 2026. Action required: install the new version and uninstall v1 (no migration path). If not upgraded, customers will only be able to view existing installs once v1 is deprecated.
11-04-2025

New features

Aircall Workspace Desktop/CTI

  • Last inbox visited view: App retains your last visited view (Calls, Messages, or Conversations) across sessions, including after reloads or logouts.
  • Floating window setting: New setting in Call settings to handle in-call actions via a floating window by default.

Improvements

AIVA — Configurable fallback transfer

Transfer to a human agent is fully configurable with friction levels to decide immediate transfer vs. continued probing. Rolled out to all AIVA users.

Fixed bugs

Aircall Workspace

  • Settings view: Settings page resizes and displays correctly when changing window size.
  • Contact details display: Contact items correctly display phone number if no name is provided.
  • Banner display optimization: Smarter display of informative and warning banners; reduced frequency (e.g., for network issues).
  • Notification improvement: Clearer notifications when a user without a line tries to add a number to Power Dialer.
  • Keypad call trigger: Pressing Enter no longer starts a call when the number field is empty.
  • Mandatory tagging applies instantly: Enabling or disabling mandatory tagging takes effect immediately without reloading.
  • UI consistency: Colors, sizing, icons (e.g., uniform avatar icon color) aligned.