Aircall Help Center | Comparing the legacy Aircall Phone to Aircall Workspace

Aircall Workspace builds on everything you know and love about the legacy Aircall Phone, introducing a smarter, faster, and more connected experience across all communication channels.

It’s designed to help teams manage calls, messages, and customer conversations more efficiently, while keeping the familiar tools and workflows you already use every day.

A more connected experience

Aircall Workspace unifies calls, SMS, and WhatsApp (exclusive to Aircall Workspace) into a single, centralized conversation view. This means your team can follow every customer interaction without switching between tools or tabs.

It also introduces a faster, more reliable interface with options to personalize your workspace, so you can work the way that suits you best.

Built for today and tomorrow

Aircall Workspace is the platform where all future improvements, AI features, and product innovations are being developed.

Important: The legacy Aircall Phone app will no longer receive updates and is scheduled for retirement in the first half of 2026.

Why switching matters

Switching to Aircall Workspace gives your team immediate access to new capabilities, improved performance, and AI-powered tools that streamline every conversation.

By moving now, your company ensures it’s on the platform built for the future of customer communications.

Need help switching? Check out:

What’s new in Aircall Workspace

The tables below show how Aircall Workspace expands on the legacy Aircall Phone, adding powerful new features while preserving the core workflows your team already knows.

Powerful AI & productivity tools

Feature	Aircall Phone	Aircall Workspace
AI Voice Agent	❌	✅
AI-Powered Call Insights	❌	✅
AI Assist	❌	✅
AI Assist Pro	❌	✅
Call Transcripts	❌	✅
Daily User Performance Metrics	❌	✅

Unified & flexible workspace

Feature	Aircall Phone	Aircall Workspace
Unified Conversation View (Calls, SMS/MMS, WhatsApp)	❌	✅
WhatsApp in Aircall	❌	✅
Resize App to Your Preference	❌	✅
Full Screen Mode	❌	✅
Floating Call Window	❌	✅
Dark Mode	❌	✅
Personalized Inbox Settings	❌	✅
“Keep App on Top of Other Windows” Setting	❌	✅
Calls and Messages Views	✅	✅

Enhanced conversation management

Feature	Aircall Phone	Aircall Workspace
Bulk Mark as Read/Unread	❌	✅
Bulk Add Conversations to Power Dialer	❌	✅
SMS & WhatsApp Templates	❌	✅
Bulk Archive	✅	✅

Core communication features

Feature	Aircall Phone	Aircall Workspace
Power Dialer	✅	✅
Voicemail Drop	✅	✅
Add Participant / Conference Call / Transfer Call	✅	✅
Voicemail Recordings and Transcripts	✅	✅

By switching to Aircall Workspace, your team gains a more intelligent, flexible, and connected platform, ready to support the way you work today and built to evolve with the conversations of tomorrow.