09-30-2025

New features

  • HubSpot — Aircall transcripts in HubSpot
    Using HubSpot’s 3rd-party transcripts API, users can upload Aircall-generated transcripts (independent from recordings upload).  
  • Messaging — Agent templates for SMS & WhatsApp
    Any agent can save a text or WhatsApp message as a personal template to reuse later, or create one from scratch for faster messaging.

Improvements

  • HubSpot — AI Voice Agents logging in HubSpot
    Voice agent calls now log correctly and follow standard procedures, standardizing data from voice agent calls.
  • Messaging — SMS capability in new regions
    Domestic SMS coverage enabled in: Austria (AT), Belgium (BE), Denmark (DK), Finland (FI), Ireland (IE), Israel (IL), Netherlands (NL), Poland (PL), Portugal (PT), Sweden (SE).
  • AI Voice Agent — Usage warnings & limits
    See minutes used vs allowance and set threshold email alerts to avoid surprises.
  • AI Voice Agent — Agent deletion flow
    Companies can delete agents (after removing them from all lines) to keep workspaces tidy.
  • Mobile — App versions
    iOS: 8.11.0 (Sept 29, 2025) / Android: 7.10.0 (Sept 24, 2025).
09-23-2025

New features

  • HubSpot — Help desk WhatsApp channel
    Customers with an Aircall WhatsApp number can add it as a Help Desk channel in HubSpot to send/receive non-templated WhatsApp messages alongside other channels. 
  • WhatsApp in Aircall — Agent templates
    Agents can create and reuse personal templates for SMS & WhatsApp messages to boost productivity.
  • Call Routing — Outbound call recording announcement
    Enable a pre-call compliance message that plays before the recipient picks up (for legal/regulatory needs).

Improvements

  • Call Routing — Ring To Via API widget
    New dynamic response type evaluates external responses at runtime and adds new input variables. Enables integration with Salesforce SCV Omniflows and relaxes requirements on external systems.
09-16-2025

New features

  • HighLevel — Integration released
    Partner Airlinx released an integration with HighLevel (aka GoHighLevel).

Improvements

  • Analytics — Reporting from Aircall number to Aircall number
    Transfer reporting (via Smartflow) now shows entry number reporting in Call History and Inbound+ when transferring from one Aircall number to another.

Deprecations

  • Aircall Workspace — App version deprecation
    Desktop app versions earlier than 1.9.1 are deprecated to ensure stability and enable unified login. This requires manual updates (MSI/PKG installers); not part of automatic feature updates (currently 2.1.1). Affects all users on <1.9.1.

Fixed bugs

  • Aircall Workspace – Keyboard Shortcuts
    Issue: Some keyboard shortcut options were not working.
    Solution: All shortcut options now function as intended.

    Learn more: Aircall Workspace – Shortcuts Settings
  • Aircall Workspace – Conversation Access for Transfers & Conferences
    Issue: Users added to calls via transfer or conference could not see past conversation details.
    Solution: Users can now view past conversation details even if not assigned to the number (future activity remains hidden).
  • Aircall Workspace – Working Hours
    Issue: Working hours were not persisting when switching to offline status, and time slots could not be fully deleted.
    Solution: Working hours now save correctly and all time slots can be deleted as expected.

  • Aircall Workspace – Missed Call Access for User Extensions
    Issue: Users could not access missed calls to their extension if the Aircall number wasn’t assigned to them.
    Solution: Users can now access missed calls tied to their extension regardless of number assignment.

    Learn more: User Extensions in Aircall
  • Aircall Workspace – Outbound Number Consistency
    Issue: The outbound “from” number displayed incorrectly when switching conversations.
    Solution: Outbound calls now consistently show the correct number.
09-09-2025 

New features

  • Front — v3 integration released
    Designed for users who live in Front. Embedded CTI supports calling, SMS send/receive, and AI logging (summary, key topics, mood, transcription). Tag/Contact/Notes Sync are excluded (handled natively by Front).

Improvements