When setting up WhatsApp in Aircall, you can customize the branding of each of your numbers by defining a display name and profile photo. This allows you to represent your business consistently and distinguish between different teams or services.
Setting your business display name
During the initial setup of WhatsApp in Aircall for a specific number, you will be prompted to enter your WhatsApp Business display name. This is the name customers will see when they message your business and view your WhatsApp Business profile.
Each of your numbers can have a unique display name, which is useful for differentiating between departments, regions, or services.
Important: Your display name must comply with Meta’s Display Name Guidelines.
Tip: Consider using descriptive names (for example, “Aircall Support” or “Aircall Sales”) to make it clear to customers who they are contacting.
For detailed steps on how to set up WhatsApp in Aircall, see Setting up WhatsApp in Aircall.
Setting your profile photo
You can also assign a unique profile photo to each of your WhatsApp numbers. This helps maintain consistent visual branding across your customer communication channels.
This configuration is managed through WhatsApp Manager, not the Aircall Dashboard.
Steps:
- Open WhatsApp Manager.
- Go to the Phone Numbers section.
- Select the number you want to update.
- In the Profile photo section, click Choose file.
- Upload your desired logo or image.
Tip: Use high-quality, square images that clearly represent your brand.
By customizing both the display name and profile photo for each number, you can ensure a professional and consistent experience for your customers across all your WhatsApp conversations.
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