Before setting up WhatsApp in Aircall, we recommend reviewing the WhatsApp in Aircall overview article. This guide outlines the initial steps required to prepare your Aircall phone numbers for use with WhatsApp in Aircall. To connect WhatsApp in Aircall, your business must have a Meta Business Portfolio.

Important: To add WhatsApp in Aircall to your subscription, please visit [this page].

1. Check for an existing Meta Business Portfolio

Most organizations already have one. Before creating a new portfolio, confirm whether your company has an existing Meta Business Portfolio. If unsure, contact your marketing team for assistance.

2. Create a Meta Business Portfolio

If your company does not have one, you’ll need to create a new Meta Business account.
When setting up a new account, consider gradually adding administrators to reduce the risk of Meta flagging or restricting your account.

3. Verify your business

Once your Meta Business account is created, ensure it is verified within the Meta Business Suite.

Verification time can vary:

  • As quick as 10 minutes
  • Up to 14 business days

Meta will notify you once the review is complete.

Important before connecting Aircall numbers to WhatsApp

  • The Aircall admin connecting WhatsApp has full administrative permissions for the associated Meta Business Portfolio. Limited permissions can lead to setup issues.
  • Your Meta Business account is fully verified and compliant with Meta’s Business Messaging and Commerce Policies.

Once all prerequisites are complete, visit Setting up WhatsApp in Aircall to proceed with the connection process.