Users can be limited to outbound calling only, but they may still receive inbound calls if their configuration conflicts with how the number's call distribution is set up. This article explains why this happens and how to resolve it.

How outbound-only access works

When a user is restricted to outbound calling only, they are given access to a number through Call and Data Access. This setup allows the user to make outbound calls from that number without placing them in a team or assigning them directly to the number's inbound call flow. Because they are not part of a team or an inbound distribution group, they should not receive incoming calls.

However, if that same user is later added to a team, and that team is included in the number's inbound call distribution, the outbound-only setting will no longer prevent inbound calls from reaching them. Team membership takes priority, so the user will receive calls simply because they are part of the team assigned to the inbound flow.

Important: If a user is added to any team that participates in an inbound call distribution, they will receive incoming calls even if they are configured as outbound only.

How to fix unexpected inbound calls

Follow the steps below to stop inbound calls from reaching an outbound-only user.

Steps

  1. Open the affected number's settings.
  2. Review the call distribution configuration.
  3. Identify the teams included in the inbound flow.
  4. Check whether the outbound-only user belongs to any of those teams.
  5. Remove the user from any team associated with the inbound distribution.
Tip: If the user still receives calls, review all teams in your Aircall account. A user may belong to multiple teams that are included in different inbound flows.