The risks of not excluding Aircall from cloud security solutions

As a cloud based VoIP system, Aircall is designed to provide seamless, real time communication for businesses while safeguarding sensitive customer data.

Cloud security solutions, such as Zscaler, are essential for protecting corporate networks and endpoints. However, if they are not properly configured, they can unintentionally disrupt Aircall service. Because these systems inspect and filter all traffic, they can introduce latency, cause connection failures, and even misidentify legitimate VoIP traffic as a threat.

This can lead to poor call quality, dropped calls, authentication issues, and broader disruptions in communication that negatively affect both the user experience and business operations.

What happens if Aircall is not excluded from cloud security solutions?

Impact on call quality and increased latency

Cloud security solutions like Zscaler inspect all traffic to and from endpoints. If they are not properly configured, this inspection can introduce latency.

VoIP systems like Aircall rely on real time communication, so any added delay can lead to:

• Poor call quality

• Dropped calls

• Lag

All of these negatively affect the user experience.

Disruptions in connectivity and service

Security solutions that filter all traffic may inadvertently block or disrupt legitimate VoIP communications. Without exclusion rules for Aircall traffic, businesses may face:

• Call failures

• Registration problems

• Connectivity issues

This is particularly detrimental for remote teams or customer service operations.

Misidentification of VoIP traffic as malicious

Security systems may incorrectly flag VoIP traffic as a threat. For example, spikes in call volume or packet size could be misinterpreted as a DDoS attack, leading to:

• Throttling of VoIP traffic

• Blocking of legitimate VoIP communications

Authentication and access problems

Cloud security systems enforce authentication protocols for access to services. If Aircall traffic is not excluded from this scrutiny, users may experience:

• Authentication issues

• Failed logins

• Trouble establishing secure connections

This can be especially challenging for remote workers.

Excessive load on security protocols

VoIP traffic is often encrypted. Cloud security solutions that deep inspect encrypted data may be overloaded by this traffic, which can result in:

• Slower performance

• False positives

• Inefficient use of system resources

These resources could otherwise be allocated to other security functions.

The importance of proper configuration

Excluding VoIP traffic from inspection

To optimize performance, organizations must configure their cloud security solutions to exclude real time communication platforms like Aircall from unnecessary traffic inspections, such as deep packet inspection.

This approach allows you to maintain robust security without compromising the efficiency and performance of critical communication tools.

To help with this configuration, Aircall provides a detailed guide that contains the necessary IPs, domains, and ports used by the platform, making it easier to allow Aircall traffic without interference from security systems. Please see Firewalls, anti virus, and content blockers.