Some island territories are politically linked to a mainland country but use distinct international dialing codes and number formats. Using the wrong country code, for example dialing France’s +33 instead of the territory-specific code, can cause outbound calls to fail in Aircall even if they work from a personal phone.
This article lists those territories, their correct country codes, and where applicable the fixed and mobile number formats. It also explains how to dial them properly in Aircall.
Important: When calling these territories from Aircall, you must use the correct international prefix and country code.
Dialing the mainland country code, for example +33 for France, will not connect calls to these destinations.
France and DOM-TOM territories
Several French overseas territories and departments do not use France's main country code +33.
French territories and country codes
- Guadeloupe: +590
- Martinique: +596
- Réunion: +262
- French Guiana: +594
- Saint Barthélemy: +590, shared with Guadeloupe
- Saint Martin (French part): +590, shared with Guadeloupe
- Saint Pierre and Miquelon: +508
- Mayotte: +262, shared with Réunion
- New Caledonia: +687
- Wallis and Futuna: +681
- French Polynesia: +689
DOM-TOM number formats
Below are the formats used in several French overseas departments and territories. These patterns can help you identify when a number is a DOM-TOM number that must be dialed with its own country code.
When making outbound calls to certain French numbers (mobile or landline), you may notice that calls can fail from Aircall but still be reachable from your personal phone. In these cases, it is possible you are calling a DOM-TOM number. When calling these numbers from Aircall, they must be dialed with the correct international prefix.
| Territory | Country code | Fixed line format | Mobile line format |
|---|---|---|---|
| Guadeloupe, Saint-Barthélemy, Saint-Martin | +590 | +590 590 xx xx xx | +590 690 xx xx xx; +590 691 xx xx xx |
| French Guiana | +594 | +594 594 xx xx xx | +594 694 xx xx xx |
| Martinique | +596 | +596 596 xx xx xx | +596 696 xx xx xx; +596 697 xx xx xx |
| Réunion | +262 | +262 262 xx xx xx; +262 263 xx xx xx | +262 692 xx xx xx; +262 693 xx xx xx |
| Mayotte | +262 | +262 269 xx xx xx | +262 639 xx xx xx |
Important: If you are still facing issues calling these numbers, please contact Aircall Customer Support and share a Call ID or the exact number you tried to dial.
Include any error message you heard during the call. For information on how to collect the Call ID, see: Collecting Call Examples (UUID/ID).
Netherlands
Dutch territories in the Caribbean use separate dialing codes from the Netherlands (+31):
- Curaçao: +599
- Aruba: +297
- Sint Maarten (Dutch part): +1-721
- Bonaire, Sint Eustatius, and Saba (Caribbean Netherlands): +599, shared with Curaçao
Denmark
Denmark’s overseas territories each have their own country code:
- Greenland: +299
- Faroe Islands: +298
United Kingdom
Several British Overseas Territories do not use the UK's country code +44:
- Bermuda: +1-441
- Cayman Islands: +1-345
- British Virgin Islands: +1-284
- Anguilla: +1-264
- Montserrat: +1-664
- Turks and Caicos Islands: +1-649
- Falkland Islands: +500
- Gibraltar: +350
United States
U.S. territories in the Pacific and Caribbean use their own area codes under the +1 system:
- Puerto Rico: +1-787 / +1-939
- Guam: +1-671
- Northern Mariana Islands: +1-670
- American Samoa: +1-684
New Zealand
Although New Zealand uses +64, several associated territories use their own codes:
- Cook Islands: +682
- Niue: +683
- Tokelau: +690
How to use the proper country codes for island territories
To successfully place calls to these territories in Aircall or any other calling software, you must use the specific country code assigned to the territory. Dialing the mainland country code will not reach these destinations.
Examples
- To call Guadeloupe, dial +590, not France’s +33.
- To call Sint Maarten (Dutch part), dial +1-721, not the Netherlands’ +31.
Important: Always verify that you are using the correct country code for the destination.
Using the mainland country’s code instead of the territory’s code will result in a failed call.