This article explains what it means when an outbound call fails without creating a call ID/UUID or entry in the History tab of the Aircall app, and what to do if you need to place that call.

Symptoms

  • An outbound call fails
  • There is no call ID/UUID
  • There is no entry in the History tab of the Aircall Workspace app
  • An audio message may be played before the call fails

Cause

Occasionally, a number or number range may be blocked by Aircall for calling due to past association with fraud or other suspicious activity.

Solution

If a user is experiencing these symptoms (audio announcement, no call ID/UUID, no entry in the History tab) and needs to call that number:

  • Report the call to Aircall Support
  • Include the number and the reason for calling

Aircall can then evaluate whether the filter can be adjusted to allow the call.