After each call, you may need a few moments to complete post-call tasks such as adding notes, tagging the call, or updating a record. Aircall’s Wrap-up time feature allows you to finish this after-call work before receiving another call.

When you establish a wrap-up time on your user, you will not be able to receive a new incoming call until either the time has been completed or you end it manually before the timeout.

Note: The maximum wrap-up duration is 59 minutes and 59 seconds. If you need to remain unavailable for longer, set your status to Unavailable.

How to set up wrap-up time in Aircall Workspace

Steps:

  1. Open the Aircall Workspace and click on the User icon located in the bottom-left corner.
  2. Go to Settings > Call Settings.

  3. In the Call Settings menu, choose the amount of time you’d like to reserve for after-call work.

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  4. Click Save.

How to set default availability following after-call work

In Call Settings, you can decide how availability behaves once your wrap-up period ends by enabling or disabling the Automatically end wrap-up upon completing after-call work option.

  • Enabled: After-call work validation immediately ends wrap-up and switches the user to Available, even if the timer hasn’t expired.
  • Disabled: Wrap-up continues until the timer expires, allowing users time to prepare for the next call or switch to another status (which takes effect once wrap-up ends).

How to handle wrap-up

Once enabled, wrap-up time is applied automatically when a call ends.

During wrap-up:

  • A timer appears in the wrap-up pop-in, showing the remaining time before you become available again.
  • You can add tags, notes, rate call quality, and add the contact to a Power Dialer session.
  • You can choose to keep the conversation open or close it. Depending on your Automatically end wrap-up setting, this may override the timer before it expires.

You can also minimize the wrap-up pop-in while continuing your wrap-up work until the timer expires or you manually end it. After-call work can still be performed directly from the call bubble in the conversation thread.

Important: Wrap-up time is triggered after any call (inbound or outbound) that lasts more than 5 seconds.