Call transcriptions can be exported from Aircall using the API, as long as your account has the AI Assist add-on enabled. This article explains what is required and how exports work at a high level.

Important: Aircall supports AI Assist and AI Assist Pro in 24 languages, across two coverage tiers. Here's what to expect from each:

Verified languages: English, French, Spanish, German, Dutch, Portuguese, Italian.

Available languages: 17 additional languages across Eastern Europe, the Nordics, and other regions (Polish, Romanian, Bulgarian, Czech, Hungarian, Slovak, Croatian, Russian, Catalan, Ukrainian, Swedish, Norwegian, Danish, Finnish, Turkish, Greek, Filipino). These are offered on a best-effort basis:

• Accuracy has not been validated to the same standard as Verified languages
• Quality may vary depending on accent, industry vocabulary, and audio conditions
• Predefined playbook templates are not available (custom playbooks still work)

If you rely on transcription or AI output quality for a business-critical workflow, we recommend using a Verified language where possible, or testing Additional languages on a representative sample of your calls first. Please, refer to our T&C.

Requirements

To export call transcriptions via API, you need:

  • The AI Assist add-on
  • Access to the AI Assist API, which is available only to customers who have purchased this add-on

Enabling AI Assist API access grants you event endpoints such as:

  • Call Transcript
  • Call Summary
  • Key Topics
  • Sentiment Analysis

These events are available through Webhook or REST API.

Important: Call summaries, key topics, and sentiment analysis are only generated for users who have an assigned AI license.

How to export call transcriptions

Call transcriptions can be retrieved programmatically via the API. For technical details, see the developer documentation about Retrieving a transcription

If you are interested in acquiring the AI Assist add-on, you can purchase it or request a quote directly from your Aircall Dashboard.

Important limitations

Important: Exporting call transcriptions is only possible via API. Aircall's Support Team cannot provide call transcript exports on your behalf.
  • Bulk export is not supported:
    At this time, bulk exporting of call transcriptions via API is not available.
  • Per-call export only:
    You can export individual transcripts via API as needed, but bulk export for multiple calls in a single operation is not currently supported.