The Aircall Workspace mobile app for iOS and Android lets you manage calls and messages on the go with an experience similar to Aircall Workspace on Desktop and Web. This article explains how to navigate the app and use its main features.

Navigation bar

At the bottom of the app, you will find the navigation bar, which allows you to switch between four pages:

  • Conversations
  • Calls
  • Messages
  • Keypad

Each section is designed to help you quickly access calls, messages, and settings.

Keypad page

The Keypad page is where you start new conversations and make outbound calls.

1. Select the calling number

If you are assigned to multiple numbers, tap the number selector at the top of the keypad to choose which number to use when starting a conversation.

From this menu, you can also:

  • Set a number as your default.
  • Share the number.
  • Copy the number.

2. Enter or select a contact

  • Enter a phone number directly in the keypad field.
  • Tap Contacts to search for teammates or contacts.

Contacts from both Aircall and your local device will appear, allowing you to start a call or message directly.

3. Start a call or message

  • Tap the message icon to start an SMS conversation.
  • Tap the call icon to place a call.
Image showing Keypad page

Conversations page

The Conversations page provides a unified view of all calls and messages. By default, you can see conversations from all numbers you are assigned to or have outbound access to.

You can search conversations by number of contact by simply clicking on the search icon on the top-right corner.

Filters

You can filter conversations by:

  • Unread
  • Open
  • Assigned to you
  • Unassigned
  • Outbound
  • Closed

You can access a more detailed filtering option by clicking on the three dots icon on the top-right corner of the screen.

Conversation actions

Swipe left on a conversation to:

  • Assign it to a user.
  • Close the conversation.
Image showing conversation page view

Conversation view

Selecting a conversation opens the detailed Conversation view, which includes the full call and messaging history with a contact.

From this view, you can:

  • Tap the phone icon to call the contact.
  • Tap the three dots to reopen or close the conversation, or copy the conversation ID.
  • Send an SMS message.
  • Listen to call recordings or voicemails.
Image showing conversations view

Selecting a specific call opens the call details page, where you can:

  • View contact and call information.
  • Add or update Tags and Notes.
  • Copy the call ID.
  • Listen to recordings or voicemails.
image showing call details view

Tapping the contact name at the top opens the contact profile, where you can view and edit contact details.

Calls page

The Calls page lists individual call events. You can see all the calls you've made. You can search calls by number of contact by simply clicking on the search icon on the top-right corner.

You can open the call details page by clicking on any call or calling again the same contact via the phone icon.

Filters

You can access the filter option by clicking on the three dots icon on the top-right corner of the screen. You can filter by:

  • Dates
  • Teammates
  • Call types
  • Numbers
  • Tags
image showing call view

Messages page

The Messages page displays all message based conversations for each contact.

You can open the conversations view by clicking on any message.

Filters

You can filter conversations by:

  • Assigned to you
  • SMS/ MMS
  • All

You can access a more detailed filtering option by clicking on the three dots icon on the top-right corner of the screen.

Image showing message view

In-call view

Once a call starts, you will see the ringing or in-call view. From here, you can access actions such as:

  • Speaker
  • Hold
  • Mute
  • Keypad
  • Record
  • Voicemail
  • Conference
  • Transfer
  • Hang up
Image showing in-call view

Call ended view

After the call ends, you are redirected to the Call ended view. From this screen, you can:

  • View contact and call information.
  • Rate the call quality.
  • View, add, or update Tags and Notes.
  • Copy the call ID.

When finished, tap Keep conversation open or Close conversation to exit the call summary.

Image showing call ended view

Inbound call view

When receiving an inbound call, some information may not be displayed immediately due to iOS limitations.

Note: Because of iOS restrictions, certain details, such as the IVR key selected by the caller, are not visible until the call is answered. All information becomes available once the call is connected.

How to access contacts

You can access your contacts from any view:

  • From Keypad, by clicking on the contacts icon.
  • From the Conversations, Calls and Messages pages you can access it by opening the three dots menu on the top-right corner of the screen.

The Contacts page allows you to search for contacts and teammates.

You can switch between:

  • Recent contacts, showing recently contacted numbers.
  • Teammates, showing users in your Aircall account.

Tap the + icon in the upper right corner to add a new contact.

Image showing contacts page

Settings

Tap your user icon in the upper left corner to open the Settings menu.

Image showing settings view

Account

Tap your name to view account details, including:

  • Name
  • Company
  • Email address
  • Numbers
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Availability

Below your name, you can set your availability status:

  • Available: Ready to receive calls.
  • Automatic schedule: Follows your configured working hours.
  • Unavailable: Not available to receive calls.

Choose the option that best matches your current working preference.

Preferences

From Preferences, you can configure the following:

image showing preferences view

Calling

  • Link your carrier network.
  • Set wrap-up time.
  • Configure working hours and timezone.
  • Define availability when using Automatic schedule.

Languages

  • Redirects you to your device settings to adjust language preferences.

Sound and appearance

  • Set your ringtone.
  • Enable or disable noise cancellation.
  • Configure dark mode.
  • Show or hide action labels during calls.

Privacy and permissions

  • Hide Aircall calls from your device’s native call history.
  • Enable or disable notifications.
  • Enable or disable access to local contacts.

Quality

  • Configure roaming behavior.
  • Select audio bitrate settings.

Help and support

image showing help and support view

Use Help and support to report an issue or access the Aircall Knowledge Base.

Important: Due to iOS mobile SDK restrictions, inbound calls can ring for a maximum of one minute on the iOS app, even if a longer ringing time is configured in the call distribution flow.