As an Aircall admin, you can manage when users appear available to receive calls by updating their availability status from the Dashboard.

Custom working hours are configured in the Aircall Workspace app and each user sets their own schedule directly in their profile. For more information about working hours configuration, please see our article Users: Configure your custom working hours.

Admins can still configure time-based routing and business hours at number level using Smartflows widgets. For more information, please see Smartflows Widgets: The Ring to Widget and Smartflows widgets: The Time Rule widget.

Availability statuses

Users have three main availability statuses:

  • Available: The user will receive calls at all times.

  • Auto: The user’s availability follows their personal working hours configured in Aircall Workspace.

  • Unavailable: The user will not receive calls.

Setting user's availability

You can update user availability either directly from the users list or from the individual user settings page.

Option 1: From the users list

  • Go to Aircall Dashboard > Users and Teams > All Users

  • In the users list, locate the user whose availability you want to change.

  • In the Availability column, click the dropdown arrow next to that user.

  • Select one of:

    • Accept (user is Available and accepting calls)

    • Unavailable (user is not accepting calls)

    • Auto (user’s status will follow their working hours set in Aircall Workspace)

    Image showing how to edit user's availability from the users list

Option 2: From the user settings page

  1. Go to Aircall Dashboard > Users and Teams > All Users

  2. In the users list, locate the user whose availability you want to change.

  3. Open the Availability tab in the user settings.

  4. Choose the desired Availability status:

    • Available

    • Auto

    • Unavailable

  5. Click Save changes if prompted.

Image showing how to update availability from the user settings page
Important: When using the Aircall Workspace app, users can manually set themselves to Unavailable during their working hours and choose an unavailable sub-status.
Admins cannot change or select the unavailable sub-status from the Aircall Dashboard.
 
Note: When a user configures their working hours in Aircall Workspace, and sets their status to Auto, their availability will automatically follow their schedule.