Important: Remember to guide your team to Aircall Workspace. The legacy Aircall Phone app retires in 2026. Learn more from our articles under the Migration to Aircall Workspace section.
Automatically setting up your daily working hours lets you open your Aircall Workspace app, start your day, and know exactly when you will receive calls.
Working hours are managed directly by each user in Aircall Workspace from their profile.
How working hours are used
Your working hours determine how the Auto availability status behaves. You can still manually switch between three statuses:
Available: You will receive calls at all times.
Auto: You will receive calls only during the working hours you have configured for each day of the week.
Unavailable: You will not receive calls at any time.
When you set your status to Auto, Aircall follows your working hours schedule. When you manually set yourself to Available or Unavailable, that manual status takes priority until you switch back to Auto.
Set your working hours in Aircall Workspace
You can configure your own working hours from your profile in Aircall Workspace.
Steps:
Open Aircall Workspace (web, desktop or mobile).
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Click your Settings.
Open your Account settings area.
Go to the Timezone section and pick yours from the dropdown.
Go to the availability section, and define your desired working hours.
Once your working hours are configured, set your availability to Auto so Aircall can use your schedule to determine when you receive calls.
You are all set.
User working hours and number business hours
Note: Numbers and users are treated separately, so the working hours configured for users do not change the business hours set for a phone number.
Your working hours control when you personally are available to receive calls.
A number's business hours or time rules control when that number can receive or route calls at all.
Both need to be configured appropriately so calls route correctly and reach the right people at the right times.
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