Using your Microsoft Teams integration

Aircall’s Microsoft Teams integration allows you to access Aircall directly inside Teams, manage contacts, and place calls without switching apps. This article explains the key features of the integration so your team can work more efficiently across both platforms.

Pin Aircall in Microsoft Teams

You can pin the Aircall app in Microsoft Teams for quick, easy access from the left sidebar.

Contacts Tab

The Aircall app in Teams includes a Contacts section where you can:

• Search for your Aircall contacts

• Add new contacts

• Call contacts using the Aircall phone

Add contacts to Aircall from Microsoft Teams

There are two ways to create a new Aircall contact directly from Teams:

From a message:

• Hover over a message

• Select the three dots

• Choose More actions

• Select Add contact

From the Contacts tab:

• Open Contacts

• Click Add new

• Enter the contact details

Contact search and calling cards

You can search your Aircall contacts in Teams by selecting the Aircall icon in any chat or channel and typing the contact’s name.

Note: The contact list shows your recent contacts. Users must enter at least three letters or four numbers to begin searching. Only one of the contact’s saved phone numbers will appear.

Once a contact is selected, you can send a Calling Card in the chat or channel. Calling Cards include:

• The contact’s details

• A link to the contact’s profile in your CRM

• Options to call the contact or download their vCard