This article lists common error messages you may encounter in the Aircall Phone application, explains what each message means, and provides clear steps to resolve the issue.
Authentication and security errors
| Error message | Meaning or cause | Action or resolution |
|---|---|---|
| Current Password is invalid | The password entered does not match your current record | Reset your password using the designated reset instructions |
| Failed Sign-in. | The email address or password entered is incorrect | Double-check your login details and ensure Caps Lock is off |
| Password should be different from the current one. | The new password is identical to the current password | Choose a new, unique password |
| Password must contain at least 3 of the following: uppercase, lowercase letters, special characters, or digits. | The password does not meet the minimum complexity requirements | Update your password to meet the listed criteria |
| Passwords do not match. Please try again. | The new password entries do not match | Carefully re-enter the new password in both fields |
| This password has been used in the past, please enter a new one. | The password was previously used on this account | Select a password that has never been used before |
| Password is too short (minimum is 8 characters). | The password is fewer than 8 characters | Use a password with at least 8 characters |
| Too many editing attempts. Please try again in 5 minutes. | Too many unsuccessful password edit attempts | Wait 5 minutes, then try again |
| An error occurred during the reset, please verify your email and try again. | An issue occurred during the password reset process | Verify the email address and restart the reset process |
Calling and network errors
| Error message | Meaning or cause | Action or resolution |
|---|---|---|
| The number you are trying to reach is invalid. | The number dialed is not recognized as valid | Verify the number format for the destination country |
| We could not connect your call, please try again later. | A temporary network issue prevented the call | Reload the Aircall Phone application and retry |
| Phone network is unreachable. | The application token used to connect to the carrier has expired | Log out of the Aircall application, then log back in |
| Reconnecting, some features might be temporarily unavailable. | Your network connection is unstable | Check your internet connection until it stabilizes |
| We are sorry, an unexpected network error has occurred. | A carrier-side connection issue occurred | Refresh the Aircall Phone application |
| An application error has occurred. | An unknown error occurred, possibly network or configuration related | Refresh the application. If the issue persists, contact Support |
| The caller hung up during connection. | The caller ended the call before it started ringing | No action required |
| An error occurred, please try again. | A generic error related to a timeout or advanced feature | Retry the action. If the issue persists, contact Support |
| An error occurred while accessing the microphone. | An issue with your microphone or headset configuration | Check your audio setup using the Audio Management and Troubleshoot guide |
Application feature errors
| Error message | Meaning or cause | Action or resolution |
|---|---|---|
| We could not mark your call as done or to-do, please try again shortly. | A temporary issue prevented the call status update | Retry the action after a short delay |
| Cannot save an empty note. | The note field was left blank | Enter text before saving the note |
| You're not allowed to set up a wrap-up time greater than an hour. | The maximum wrap-up time is 60 minutes | Enter a wrap-up time of 60 minutes or less |
| Minutes are composed of only 59 seconds. | A time value greater than 59 seconds was entered | Enter a value between 0 and 59 |
| An issue occurred while updating your opening hours. | An unknown error occurred while saving working hours | Refresh the application and try again |
| An error occurred while playing this voicemail. | The voicemail audio failed to load | Refresh the application and retry |
| An error occurred while playing this recording. | The call recording audio failed to load | Refresh the application and retry |
Contact and import errors
| Error message | Meaning or cause | Action or resolution |
|---|---|---|
| We could not process your contacts, please retry. | A formatting or parsing issue in the CSV file | Review the CSV format and retry the import |
| We could not process your contacts, please verify the mapping of corresponding fields. | Invalid or missing data in the CSV file | Verify required fields and mapping |
| [#] of your contact(s) contain missing information and could not be processed. | One or more contacts are missing required data | Update the affected contacts and retry |
| Some contacts have not been imported successfully due to errors. Please recheck the CSV file and the contact format and try again. | One or more contacts failed during import | Review the CSV structure and contact formats |
| This doesn't appear to be a valid phone number. | The phone number format is invalid | Correct the phone number format |
| This doesn't appear to be a valid email address. | The email address format is invalid | Correct the email address format |
| The phone numbers and email addresses don't appear to be valid. | Both phone number and email address formats are invalid | Correct both formats |
| Sorry, your Power dialer session failed because we encountered a connectivity issue. Please try again. | Network connectivity was lost during a Power Dialer session | Restore your network connection and retry |
| We couldn't remove the number, please try again. | A single number failed to be removed from the Power Dialer session | Refresh the application and retry |
| We couldn't remove all the numbers, please try again. | Multiple numbers failed to be removed from the Power Dialer session | Refresh the application and retry |
| An error occurred with your contact update. | A CRM contact update failed to sync with Aircall | Verify the CRM integration. If the issue persists, contact Support |
Important: If the steps in this guide do not resolve your issue, or if you encounter an error message not listed here, contact the Aircall Support team.
To help us troubleshoot faster, include the following details in your request:
- The exact error message displayed
- The date and time the error occurred
- The action you were performing when the error appeared
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